Frequently Asked Questions

Due to the handmade nature of Vestibull goods it’s best to email your inquiries so we can process it better, our physical shop does not process online orders only direct sales.After +-3-5days you will usually get a response from us on your order status or pop us an email with your order number.Backorder responses might take longer as these are usually being made up or in production.
Clients should also check their spam folders for emails.
Please be patient we are a small Artisan Business and deal with queries as soon as we can.

Packages will be sent out once or twice a week and only after payment has cleared (This can take 2-3 days for payments to clear).
After sending of package it takes 48h – 3 days for main city centers and 3-7 days for outlying areas for our couriers to deliver (pending how remote location is).

Let us know if you are planning a special event like a Birthday and we will try our best to assist.

If we need to make up your order please see “How long backorders take” FAQ section.

Vestibull is a Slow Fashion Artisan brand due to the hand made nature backorders can take 2-3 weeks. You are welcome to inquire our current timeline via email.Due to COVID-19 certain styles are only on made to order.Other factors that can cause delay is load shedding, machine breakdowns or leather supply issues.

Due to handmade nature live tracking is not possible.Once order is completed we will send the courier tracking number.

Orders delivered in South Africa that have a value of over R1400 is FREE, otherwise there is a charge of R100. All orders overseas we will quote clients. Vestibull is not liable for custom duty taxation.

We offer a few options to best suit our clients needs.

1. 1. Aramax is the main courier we use (http://www.aramex.co.za/store-to-door-courier/). Please make sure courier address has a person to receive package or it may attract extra cost.
   2. Postnet to Postnet
   3. Pudo from The Courier guy (locker to locker or locker to door).
   4. For international orders we use DHL and a custom quote will be calculated.

Please refer to Take Care page.

Clients must arrange returns/refunds with Vestibull within 2 weeks of receiving goods.Return info will be emailed.Clients need to make use of return courier on their own expense (see Postnet and Aramex R100 a package). Vestibull will then resend exchange goods at our expense.
Goods must be well packaged (as arrived in originally) no damaged goods will be accepted.

Refunds:we offer full refunds if clients are not 100% happy with goods (return of goods is at clients expens).

Clients can vist our Physical shop in Cape Town V&A Waterfront @ The Watershed market. Also check out our Google reviews under Vestibull Vellies. Or vist any of our social media profiles on Instagram or Facebook: @vestibullvellies @vesitbull @salomejacobsart

We accept Visa and Mastercard for credit card payments. Customers with South African bank accounts can also pay with Instant EFT.We also accept normal EFT (contact us for info).

The Payfast payment gateway is encrypted with an SSL certificate. We also have a SSL certificate installed on the main site which wil encrypt your login requests and any other data sent to the server. We will not sell your information to 3rd parties.

On successful payment the order payment is processed in +-48h, and if in stock will be sent within 3/5 days (working days), and delivery can take up to 2-5 days for orders in South Africa. For any back orders in South Africa you can expect items to arrive within 2 to 5 weeks or approx.Items that are In stock and sent abroad should arrive within 1-2 weeks (pending method of shipment).

Each order will have an invoice email with order number.

The shop carries most of the our catalog stock, please feel free to email us or inquire availability of limited edition goods we might just have some reserve stock.  Vestibull often creates limited edition goods that may vary from e-commerce catalog.

Yes we can, we require a deposit for custom orders.